Savart Motors

Frequently Asked Questions

Savart S-1P Insignia adalah skuter listrik buatan Indonesia yang dirancang untuk penggunaan perkotaan dengan fitur-fitur modern dan ramah lingkungan. Skuter ini dilengkapi dengan teknologi canggih dan desain ergonomis untuk kenyamanan dan efisiensi.

 

Kecepatan maksimal Savart S-1P Insignia adalah 120 km/jam. Kecepatan ini disesuaikan untuk keamanan pengguna.

 

Skuter listrik ini memiliki jarak tempuh hingga 120 km dalam sekali pengisian penuh, tergantung pada kondisi jalan dan gaya berkendara.

 

Ya, Savart S-1P Insignia sudah IP 67 memiliki rating tahan air yang memungkinkan penggunaan dalam kondisi hujan.

 

Savart S-1P Insignia dirancang untuk penggunaan dijalan perkotaan namun juga bisa digunakan untuk jarak jauh.

 

Ya, skuter ini dilengkapi dengan system CBS, lampu LED untuk visibilitas dimalam hari, lock skuter jarak jauh apabila terjadi pencurian/kehilangan skuter.

 

Ya, kami menyediakan fitur mode untuk mengatur mode berkendara anda, serta kecepatan yang bisa anda pilih sesuai dengan prefrensi/kondisi berkendara Anda.

 

Pengisian baterai hingga penuh memerlukan waktu sekitar 6-8 jam.

 

Ya, Savart S-1P Insignia dilengkapi oleh Apps yang dapat membantu anda untuk menyalakan kendaraan, monitoring perjalanan, penggunaan baterai, proses pengecasan, dan banyak fitur lainnya yang mempermudah penggunaan Savart S-1P Insignia. Anda dapat mendownload Savart Apps di Google Play Store maupun Apple Store.

 

Anda dapat memesan Savart S-1P Insignia melalui Tokopedia/Blibli Savart Motors Indonesia.

 

Detail garansi yang ditawarkan Savart S-1P Insignia dapat anda akses pada savart-ev.com/warranty

 

Jika terjadi masalah teknis, sebaiknya cek buku panduan pada bagian cara mengatasi masalah tekni, hubungi Customer Service Savart pada Apps Savart atau bawa ke Planet Ban terdekat.

 

Ya, Savart menyediakan layanan purna jual termasuk perbaikan, penggantian suku cadang, dan bantuan teknis. Anda dapat ke Planet Ban terdekat. Savart berkerjasama dengan Planet Ban. Pastikan untuk menyimpan bukti pembelian dan informasi garansi untuk mendapatkan layanan ini.

 

Garansi Savart S-1P Insignia

Servis berkala

Selama 2 tahun pertama kepemilikan, tugas pemeliharaan berikut dicakup secara gratis:

  • Penggantian oli gardan setiap 8.000 km
  • Pemeriksaan unit elektronik setiap 10.000 km
  • Pemeriksaan pendingin radiator setiap 20.000 km
  • Pemeriksaan timing belt setiap 20.000 km
  • Pemeriksaan minyak rem setiap 20.000 km
  • Pemeriksaan oli suspensi setiap 20.000 km
  • Pemeriksaan kampas rem setiap 30.000 km
 

Cakupan Garansi

Garansi skuter kami menjamin garansi, termasuk:

  • Bagian mekanis: 2 tahun pemeliharaan, perbaikan, dan penggantian gratis, termasuk penggantian oli gigi ketika direkomendasikan oleh SAVART, kecuali untuk kampas rem dan ban.
  • Bagian elektronik (non-baterai dan e-motor): 3 tahun layanan dan perbaikan gratis.
  • Elektromotor: 50.000 km atau 5 tahun, mana yang tercapai lebih dulu.

Garansi Baterai

Bagi yang memilih opsi Home Charging, garansi berlangsung selama 5 tahun atau 60.000 km, mana yang tercapai lebih dulu, dan termasuk penggantian pak baterai.
Syarat dan Ketentuan:

  • Syarat Garansi Skuter:
    • Tidak ada modifikasi perangkat keras atau perangkat lunak tanpa persetujuan sebelumnya dari SAVART.
    • Patuhi pedoman layanan reguler SAVART.
    • Tidak membongkar elektromotor.
  • Syarat Garansi Pak Baterai:
    • Garansi berlaku hanya jika kesehatan baterai turun di bawah 70% sesuai perhitungan aplikasi SAVART.
    • Tidak ada modifikasi perangkat keras atau perangkat lunak tanpa persetujuan sebelumnya dari SAVART.

SYARAT DAN KETENTUAN GARANSI SAVART MOTORS

PT Garda Energi Nasional Indonesia (“GEN”) menjamin bahwa Sepeda Motor Listrik (“SAVART Electric Motorcycles”) yang didistribusikan bebas dari cacat manufaktur dan material di bawah penggunaan normal. GEN, melalui jaringan Dealer-nya, menjamin Syarat dan Ketentuan Garansi untuk SAVART Electric Motorcycles dengan ketentuan-ketentuan berikut:

  1. GEN akan mengganti dan memperbaiki Spare Parts yang rusak dari SAVART Electric Motorcycles yang masih dalam periode garansi. Perbaikan atau penggantian Spare Parts akan dilakukan oleh Dealer resmi atau pihak ketiga lain yang ditunjuk oleh GEN.
  2. Selama periode garansi, kewajiban GEN terbatas pada perbaikan atau, jika diperlukan, penggantian Spare Parts SAVART Electric Motorcycles, dalam kasus di mana, setelah inspeksi oleh Dealer, Spare Part dianggap perlu untuk diganti untuk menjamin keselamatan berkendara.
  3. Syarat dan Ketentuan Garansi Spare Part Sepeda Motor Listrik SAVART mencakup jenis-jenis berikut:
    • Savart Genuine Mechanical Part Warranty untuk 2 tahun pemeliharaan, perbaikan, dan penggantian gratis, termasuk penggantian oli gigi ketika direkomendasikan oleh SAVART, kecuali untuk kampas rem dan ban.
    • Savart Genuine Electronic Part (tidak termasuk baterai dan e-motor) Warranty untuk 3 tahun layanan dan perbaikan gratis.
    • Garansi Baterai Tegangan Tinggi (EV) untuk 5 tahun/60.000 km (mana yang tercapai lebih dulu)
    • Garansi Elektromotor untuk 5 tahun/50.000 km (mana yang tercapai lebih dulu)
    • Layanan Gratis untuk 2 tahun/20.000 km (mana yang tercapai lebih dulu)
    • Garansi akan batal dan tidak berlaku jika Konsumen tidak melakukan pemeliharaan rutin sesuai dengan jumlah mil atau jadwal pemeliharaan periodik yang ditentukan oleh Dealer (mana yang tercapai lebih dulu), sebagaimana diatur dalam Syarat dan Ketentuan Garansi ini.

  4. Garansi tidak berlaku untuk:
    • Penuaan normal, kerusakan, atau karat pada bagian berlapis, lapisan cat, bagian karet, barang-barang lunak, item kaca, bagian plastik, dan rangka.
    • Komponen seperti peralatan listrik, kabel pengikat, dan komponen listrik lainnya.
    • Item konsumabel (aus), seperti ban, kampas rem, rem cakram, dan segel.
  5. Cara Mengajukan Klaim Garansi:

    Pelanggan harus mengunjungi Dealer resmi atau pusat layanan resmi GEN dan menjelaskan masalah yang mereka alami dengan Spare Part. Dealer kemudian akan melakukan diagnosis, memutuskan apakah harus diperbaiki atau diganti, dan memberi tahu Pelanggan sesuai.

    Klaim garansi – termasuk Layanan Gratis – yang dilakukan oleh Pelanggan akan dicatat dalam sistem yang dikelola oleh Dealer dan/atau GEN. Dengan cara ini, semua riwayat klaim garansi dan Layanan Gratis akan dicatat secara digital dan didokumentasikan dengan baik.

GEN tidak akan bertanggung jawab atas Klaim Garansi dalam situasi berikut:

  • Kerusakan pada bagian yang disebabkan oleh penggunaan bagian bukan asli atau tidak direkomendasikan oleh GEN.
  • Bagian yang rusak akibat kecelakaan, tabrakan, bencana alam, atau penyalahgunaan.
  • Modifikasi atau penambahan pada Sepeda Motor Listrik SAVART yang mengakibatkan kerusakan pada Spare Part atau menyebabkan Spare Part mengalami disfungsi.
  • Kendaraan yang diperbaiki oleh entitas selain Dealer resmi yang ditunjuk oleh GEN.
  • Kendaraan yang digunakan dalam kondisi abnormal seperti banjir, perlombaan balap, atau kegiatan lain yang dapat mengubah fungsi Spare Part.

GEN berhak menerima atau menolak Klaim Garansi berdasarkan inspeksi yang dilakukan oleh GEN atau pertimbangan lainnya.

Privacy and Policy

Privacy and Policy

By accessing our website and application, you acknowledge and accept all the terms outlined in this policy. We highly value your privacy and are dedicated to its protection. This policy outlines how your personal data is collected and used, and we commit to utilizing it in accordance with the terms herein, taking the necessary precautions.

Collection & Use of Information

All data collected from SAVART-owned websites and applications is the exclusive property of SAVART. Your personal information will not be disclosed, sold, or rented to third parties in a manner inconsistent with the terms and conditions outlined herein, and no changes will be made without prior notice.

 

Security

SAVART will safeguard your personal information, ensuring protection against forgery, manipulation, and unauthorized access or disclosure.

 

Cookies Policy

Our website and application use cookies to gather data that enhances your user experience. Cookies are text files stored on your computer, including tablets and mobile phones. They collect information about your use, including your IP address, referral source, and navigation within the site or application. This information aids in collecting statistical data for our services. Some cookies are essential for the efficient operation of our website. Your browser’s ‘Help’ menu provides instructions on deleting stored cookies.

 

Links to Other Website

SAVART’s website and application may contain links to external websites not owned by SAVART. This privacy statement applies exclusively to SAVART-owned platforms. Users are advised to understand the privacy policies of linked websites, as SAVART has no control over them. SAVART disclaims liability for the accuracy, appropriateness, legality, or any other aspect of third-party links or content, and is not responsible for any loss or damage resulting from the use or reliance on information found on these links.

 

Changes of Statement

SAVART reserves the right to modify any aspect of the information provided on the site, including but not limited to details about Dealers, Price Lists, Promotions, Maintenance Costs, Genuine Parts, Insurance, and other information, without prior notice to anyone

 

Term of Use

1. Terms and Conditions

SAVART reserves the right, though not obligated, to add, modify, edit, amend, revise, or remove portions of the Terms of Use without prior notice. The updated Terms of Use will become effective on the date of posting, unless stated otherwise within the Terms of Use. It is advisable to regularly review the Terms of Use. By continuing to use the site and application after the posting of any updated version, it is assumed that you agree to and accept the changes.

To access and use the Site and the Content, SAVART grants you a non-exclusive, freely revocable, non-transferable, personal, and limited privilege. Compliance with the Terms of Use is a condition for maintaining this privilege at all times. The Site and the Content may only be used for purposes explicitly permitted by the Terms of Use and the Site. Specifically, you must refrain from: (i) posting pornographic, nude, sexually suggestive, violent, racially offensive, hateful, or infringing content on the website; (ii) selecting, soliciting, or collecting user credentials from other users; (iii) probing or testing the vulnerability of the website and app or any connected network; (iv) breaching the security or authentication measures on the website and apps or any connected network; or (v) using the website and apps for any illegal or unauthorized purposes.

2. Content

All text, graphics, animations, videos, music, and other content on our application and website are protected by copyright and other intellectual property rights owned by SAVART. Without SAVART’s express consent, these materials may not be copied, distributed, altered, or reposted on other websites. SAVART disclaims all liability for any errors or omissions in the contents of our website and application. In the event of any damages, whether direct or indirect, neither SAVART nor any other parties involved in creating and distributing this website are responsible. SAVART does not offer compensation to individuals who feel aggrieved by the use of this website. By accessing or using the SAVART site or downloading any materials, data, text, and/or information from the site, SAVART is not liable for any damage to your computer equipment, software, or other property.

When using the Content, you must adhere to the following terms and conditions without SAVART’s prior written consent: (i) do not remove any proprietary notice language from any copies of the Content, (ii) use the information solely for your personal, non-commercial informational needs, refraining from copying or posting the Content on any networked computer, (iii) make no modifications to any content and refrain from broadcasting the Content in any media, and (iv) do not make any additional representations or warranties.

The information on this website is provided for the convenience of SAVART’s customers. In the event of any inconsistencies or variations between the information presented and customers’ actual experiences, SAVART disclaims responsibility. SAVART reserves the right to alter any and all information on the website, including but not limited to information about Dealers, Price Lists, Promotions, Maintenance Costs, Genuine Parts, Insurance, and more, without prior notice. Models accessible locally may differ from those shown, and the specifications on the website may not be exact. The body and accessory colors of the car may also vary from those displayed on the website. SAVART is not responsible for the consistency of scooter costs between Jakarta Province and other provinces.

3. Third Party’s Links

The Site and apps may include links to independent third-party websites or enable you to connect to other online resources (collectively, “Third Party Links”). The presence of such Third-Party Links does not imply endorsement or affiliation by SAVART with the operators or owners of these Third Party Websites; rather, they are provided for your convenience only.

You acknowledge that SAVART is not responsible for the accuracy, appropriateness, legality, or any other aspect of third-party links or their content, as SAVART exercises no control over them. Additionally, SAVART is not directly or indirectly liable for any loss or damage resulting from the use of or reliance on these third-party links or their content. You understand that any information obtained through Third-Party Links is neither provided nor endorsed by SAVART, and you must exercise your independent judgment in deciding how to access and interact with them.

4. Disclaimer

The Site, App, and the Content are provided without any warranties, including but not limited to warranties of title, accuracy, non-infringement, merchantability, or fitness for a specific purpose. SAVART makes no guarantees that your use of or access to the Site, Apps, or the Content will result in a particular outcome that meets your needs. This includes assurances regarding the Site’s security, error-free operation, availability at specific times or locations, or the correction of any defects or other issues. Any information on the website and apps is subject to change without prior warning.

SAVART does not guarantee that the content you receive or download from the Site and Apps is free of viruses or other harmful elements or destructive characteristics. This disclaimer extends to SAVART’s directors, employees, agents, suppliers, partners, or content providers. For any acts, omissions, failures of performance, mistakes, interruptions, defects, delays in operation or transmission, computer malware, and unauthorized third-party access related to your use of or access to the Site, Apps, Content, or third-party links, SAVART expressly disclaims any and all damage, liability, or injury. Your use or access to the Site, Apps, Content, and third-party websites is at your own risk.

If you are dissatisfied with the website or its content, your only recourse is to cease using it. SAVART, along with everyone associated with SAVART, makes no guarantees or claims about the content of the Site.

5. Limitation of Liability

Except where prohibited by law, SAVART will not be liable for compensatory, direct, indirect, incidental, or punitive damages to you, including but not limited to lost profits, even if SAVART has been informed of the possibility of such losses.

Despite any contrary provisions in the Terms of Use, if SAVART is held liable by a court or other tribunal of competent jurisdiction for any liability, damage, or loss related to or involving your use of or access to the Site, the Content, the Third Party Links, or the Terms of Use, SAVART’s liability will never exceed US$10.00 in any case. The restriction on incidental damages mentioned above will not be expanded or otherwise altered by any concurrent claim or lawsuit arising out of or connected to your use or access to the website, the Content, the Third Party Links, or the Terms of Use.