SAVART Motors

Frequently Asked Questions

The Savart S-1P Insignia is an electric scooter made in Indonesia, designed for urban use with modern and eco-friendly features. This scooter is equipped with advanced technology and ergonomic design for comfort and efficiency.

The maximum speed of the Savart S-1P Insignia is 120 km/h. This speed is adjusted for user safety.

This electric scooter has a range of up to 120 km on a full charge, depending on road conditions and riding style.

Yes, the Savart S-1P Insignia has an IP 67 waterproof rating, allowing for use in rainy conditions.

The Savart S-1P Insignia is designed for urban use but can also be used for long distances.

Yes, this scooter is equipped with a CBS system, LED lights for nighttime visibility, and a remote lock system in case of theft or loss.

Yes, we provide a mode feature to adjust your riding mode and select the speed according to your preference and riding conditions.

Charging the battery to full takes about 6-8 hours.

Yes, the Savart S-1P Insignia is equipped with an app that helps you start the vehicle, monitor trips, battery usage, charging process, and many other features that make using the Savart S-1P Insignia easier. You can download the Savart app from the Google Play Store or Apple Store.

You can order the Savart S-1P Insignia through Tokopedia or Blibli at Savart Motors Indonesia.

You can access the warranty details offered by Savart S-1P Insignia at savart-ev.com/warranty.

If there is a technical issue, it is best to check the manual for troubleshooting, contact Savart Customer Service via the Savart app, or take it to the nearest Planet Ban.

Yes, Savart provides after-sales services including repairs, replacement parts, and technical assistance. You can go to the nearest Planet Ban. Savart collaborates with Planet Ban. Be sure to keep the proof of purchase and warranty information to receive these services.

Warranty Savart S-1P Insignia

Regular Maintenance

For the first 2 years of ownership, the following maintenance tasks are covered free of charge:

  • Gear oil replacement every 8,000 km
  • Electronic unit checks every 10,000 km
  • Radiator coolant checks every 20,000 km
  • Timing belt inspection every 20,000 km
  • Brake oil inspection every 20,000 km
  • Suspension oil inspection every 20,000 km
  • Brake pads inspection every 30,000 km

Warranty Coverage

Our scooter warranty ensures peace of mind, including:

  • Mechanical parts: 2 years of free maintenance, repair, and replacement, including gear oil replacement when recommended by SAVART, except for brake pads and tires.
  • Electronic parts (non-battery and e-motor): 3 years of free service and repair.
  • Electromotor: 50,000 km or 5 years, whichever comes first.

Battery Pack Warranty

For those choosing the Home Charging option, the warranty lasts for 5 years or 60,000 km, whichever is reached first, and includes a replacement battery pack.
Terms and Conditions:

  • Scooter Warranty Terms:
    • No modifications to hardware or software without prior approval from SAVART.
    • Adherence to SAVART’s regular service guidelines.
    • No disassembly of the electromotor.
  • Battery Pack Warranty Terms:
    • Warranty applies only if the battery health falls below 70% according to SAVART’s application calculations.
    • No modifications to hardware or software without prior approval from SAVART.

TERMS AND CONDITIONS OF SAVART MOTORS WARRANTY

PT Garda Energi Nasional Indonesia (“GEN”) guarantees that the Electric Motorcycles (“SAVART Electric Motorcycles”) being distributed are free from manufacturing and material defects under normal usage. GEN, through its Dealer network, guarantees the Terms and Conditions of the Warranty for SAVART Electric Motorcycles with the following provisions:

  1. GEN will replace and repair damaged Spare Parts of SAVART Electric Motorcycles that are still within the warranty period. Repairs or replacement of Spare Parts will be done by authorized Dealers or other third parties appointed by GEN.
  2. During the warranty period, GEN’s obligation is limited to repairing or, if necessary, replacing Spare Parts of SAVART Electric Motorcycles, in cases where, after inspection by the Dealer, the Spare Part is deemed necessary to be replaced to ensure safe driving.
  3. Terms and Conditions of SAVART Electric Motorcycle Spare Part Warranty include the following types:
    • Savart Genuine Mechanical Part Warranty for 2 years of free maintenance, repair, and replacement, including gear oil replacement when recommended by SAVART, except for brake pads and tire.
    • Savart Genuine Electronic Part (excluding battery and e-motor) Warranty for 3 years of free service and repair.
    • High Voltage Battery (EV) Warranty for 5 years/60,000 km (whichever comes first)
    • Electromotor Warranty for 5 years/50.000 km (whichever comes first)
      Free Service for 2 years
  4. The warranty will be void and not applicable if the Consumer does not perform regular maintenance according to the specified mileage or periodic maintenance schedule determined by the Dealer (whichever is reached first), as stipulated in these Terms and Conditions of the Warranty.

  5. The warranty does not apply to:
    • Normal aging, damage, or rust on coated parts, paint layers, rubber parts, soft goods, glass items, plastic parts, and frames.
    • Components namely electrical equipment, wiring harness, and other electrical components.
    • Consumable items (wear and tear), such as tires, brake pads, disc brakes, and seals.
  6. How to Submit Warranty Claims:

    Customers should visit an authorized Dealer or GEN’s official service center and explain the issue they are experiencing with the Spare Part. The Dealer will then perform a diagnosis, decide whether it should be repaired or replaced, and inform the Customer accordingly.

    Warranty claims – including Free Service – done by Customers will be recorded in a system managed by the Dealer and/ or GEN. This way, all history of warranty claims and Free Services will be digitally recorded and well documented.

GEN will not be liable for Warranty claims in the following situations:

  • Damage to parts caused by the use of non-genuine or non-recommended parts by GEN.
  • Damaged parts due to accidents, collisions, natural disasters, or misuse.
    Modifications or additions to the SAVART Electric Motorcycle that result in damage to the Spare Part or cause the Spare Part to malfunction.
  • Vehicles repaired by entities other than authorized Dealers designated by GEN.
  • Vehicles used in abnormal conditions such as flooding, racing competitions, or other activities that can alter the function of the Spare Part.

GEN reserves the right to accept or reject Warranty Claims based on inspections conducted by GEN or other considerations.

Privacy and Policy

Privacy and Policy

By accessing our website and application, you acknowledge and accept all the terms outlined in this policy. We highly value your privacy and are dedicated to its protection. This policy outlines how your personal data is collected and used, and we commit to utilizing it in accordance with the terms herein, taking the necessary precautions.

Collection & Use of Information

All data collected from SAVART-owned websites and applications is the exclusive property of SAVART. Your personal information will not be disclosed, sold, or rented to third parties in a manner inconsistent with the terms and conditions outlined herein, and no changes will be made without prior notice.

 

Security

SAVART will safeguard your personal information, ensuring protection against forgery, manipulation, and unauthorized access or disclosure.

 

Cookies Policy

Our website and application use cookies to gather data that enhances your user experience. Cookies are text files stored on your computer, including tablets and mobile phones. They collect information about your use, including your IP address, referral source, and navigation within the site or application. This information aids in collecting statistical data for our services. Some cookies are essential for the efficient operation of our website. Your browser’s ‘Help’ menu provides instructions on deleting stored cookies.

 

Links to Other Website

SAVART’s website and application may contain links to external websites not owned by SAVART. This privacy statement applies exclusively to SAVART-owned platforms. Users are advised to understand the privacy policies of linked websites, as SAVART has no control over them. SAVART disclaims liability for the accuracy, appropriateness, legality, or any other aspect of third-party links or content, and is not responsible for any loss or damage resulting from the use or reliance on information found on these links.

 

Changes of Statement

SAVART reserves the right to modify any aspect of the information provided on the site, including but not limited to details about Dealers, Price Lists, Promotions, Maintenance Costs, Genuine Parts, Insurance, and other information, without prior notice to anyone

 

Term of Use

1. Terms and Conditions

SAVART reserves the right, though not obligated, to add, modify, edit, amend, revise, or remove portions of the Terms of Use without prior notice. The updated Terms of Use will become effective on the date of posting, unless stated otherwise within the Terms of Use. It is advisable to regularly review the Terms of Use. By continuing to use the site and application after the posting of any updated version, it is assumed that you agree to and accept the changes.

To access and use the Site and the Content, SAVART grants you a non-exclusive, freely revocable, non-transferable, personal, and limited privilege. Compliance with the Terms of Use is a condition for maintaining this privilege at all times. The Site and the Content may only be used for purposes explicitly permitted by the Terms of Use and the Site. Specifically, you must refrain from: (i) posting pornographic, nude, sexually suggestive, violent, racially offensive, hateful, or infringing content on the website; (ii) selecting, soliciting, or collecting user credentials from other users; (iii) probing or testing the vulnerability of the website and app or any connected network; (iv) breaching the security or authentication measures on the website and apps or any connected network; or (v) using the website and apps for any illegal or unauthorized purposes.

2. Content

All text, graphics, animations, videos, music, and other content on our application and website are protected by copyright and other intellectual property rights owned by SAVART. Without SAVART’s express consent, these materials may not be copied, distributed, altered, or reposted on other websites. SAVART disclaims all liability for any errors or omissions in the contents of our website and application. In the event of any damages, whether direct or indirect, neither SAVART nor any other parties involved in creating and distributing this website are responsible. SAVART does not offer compensation to individuals who feel aggrieved by the use of this website. By accessing or using the SAVART site or downloading any materials, data, text, and/or information from the site, SAVART is not liable for any damage to your computer equipment, software, or other property.

When using the Content, you must adhere to the following terms and conditions without SAVART’s prior written consent: (i) do not remove any proprietary notice language from any copies of the Content, (ii) use the information solely for your personal, non-commercial informational needs, refraining from copying or posting the Content on any networked computer, (iii) make no modifications to any content and refrain from broadcasting the Content in any media, and (iv) do not make any additional representations or warranties.

The information on this website is provided for the convenience of SAVART’s customers. In the event of any inconsistencies or variations between the information presented and customers’ actual experiences, SAVART disclaims responsibility. SAVART reserves the right to alter any and all information on the website, including but not limited to information about Dealers, Price Lists, Promotions, Maintenance Costs, Genuine Parts, Insurance, and more, without prior notice. Models accessible locally may differ from those shown, and the specifications on the website may not be exact. The body and accessory colors of the car may also vary from those displayed on the website. SAVART is not responsible for the consistency of scooter costs between Jakarta Province and other provinces.

3. Third Party’s Links

The Site and apps may include links to independent third-party websites or enable you to connect to other online resources (collectively, “Third Party Links”). The presence of such Third-Party Links does not imply endorsement or affiliation by SAVART with the operators or owners of these Third Party Websites; rather, they are provided for your convenience only.

You acknowledge that SAVART is not responsible for the accuracy, appropriateness, legality, or any other aspect of third-party links or their content, as SAVART exercises no control over them. Additionally, SAVART is not directly or indirectly liable for any loss or damage resulting from the use of or reliance on these third-party links or their content. You understand that any information obtained through Third-Party Links is neither provided nor endorsed by SAVART, and you must exercise your independent judgment in deciding how to access and interact with them.

4. Disclaimer

The Site, App, and the Content are provided without any warranties, including but not limited to warranties of title, accuracy, non-infringement, merchantability, or fitness for a specific purpose. SAVART makes no guarantees that your use of or access to the Site, Apps, or the Content will result in a particular outcome that meets your needs. This includes assurances regarding the Site’s security, error-free operation, availability at specific times or locations, or the correction of any defects or other issues. Any information on the website and apps is subject to change without prior warning.

SAVART does not guarantee that the content you receive or download from the Site and Apps is free of viruses or other harmful elements or destructive characteristics. This disclaimer extends to SAVART’s directors, employees, agents, suppliers, partners, or content providers. For any acts, omissions, failures of performance, mistakes, interruptions, defects, delays in operation or transmission, computer malware, and unauthorized third-party access related to your use of or access to the Site, Apps, Content, or third-party links, SAVART expressly disclaims any and all damage, liability, or injury. Your use or access to the Site, Apps, Content, and third-party websites is at your own risk.

If you are dissatisfied with the website or its content, your only recourse is to cease using it. SAVART, along with everyone associated with SAVART, makes no guarantees or claims about the content of the Site.

5. Limitation of Liability

Except where prohibited by law, SAVART will not be liable for compensatory, direct, indirect, incidental, or punitive damages to you, including but not limited to lost profits, even if SAVART has been informed of the possibility of such losses.

Despite any contrary provisions in the Terms of Use, if SAVART is held liable by a court or other tribunal of competent jurisdiction for any liability, damage, or loss related to or involving your use of or access to the Site, the Content, the Third Party Links, or the Terms of Use, SAVART’s liability will never exceed US$10.00 in any case. The restriction on incidental damages mentioned above will not be expanded or otherwise altered by any concurrent claim or lawsuit arising out of or connected to your use or access to the website, the Content, the Third Party Links, or the Terms of Use.